Our Legal Policies.

🛡️ Privacy Policy

At Trasker Cabs ("we", "our", "us"), protecting your personal data is just as important as ensuring your safety on the highway. This policy details how your information is handled when using our outstation booking platform and customer support channels.

1. Information We Collect

To dispatch verified vehicles across our intercity corridors, we collect only essential operational data:

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  Personal Identifiers: Full name, primary mobile number, WhatsApp contact number, and for billing.
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  Trip Architecture: Pickup/drop-off coordinates, travel timestamps, preferred vehicle tier (Sedan, SUV, or Prime Executive), and luggage volume.
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  Payment Verification: UPI transaction references and payment confirmation receipts. We never store credit/debit card numbers or banking PINs on our servers.

2. How Your Information Is Utilized

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  Live Highway Dispatch: To assign verified drivers and push real-time cab credentials (driver name, phone number, vehicle model, and license plate) directly to your WhatsApp.
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  24x7 Helpdesk Assistance: To manage route quotations, itinerary modifications, and immediate customer support.
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  Corridor Safety: To actively monitor intercity transit and ensure end-to-end passenger security across North India.

📄 Terms & Conditions

By accessing the Trasker Cabs website, utilizing our Express Fare Estimator, or confirming a ride via WhatsApp or phone, you agree to comply with our commercial operating guidelines.

1. Transparent Fare Inclusions & Exclusions

Our highway pricing structure is engineered for zero surprises:

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  Included in Quote: Commercial vehicle hire, driver daily allowance, state border toll taxes, and estimated route fuel.
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  Excluded from Quote: Parking charges, airport entry charges, or monument/sightseeing entry fees incurred during the journey are billed separately at actuals.
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  Extra Mileage & Route Deviations: If you request stops outside the booked itinerary, extend the drop-off destination, or exceed the standard corridor allowance, extra kilometers will be billed at the fixed per-kilometer rate applicable to your chosen vehicle category.

2. Digital Payments & Booking Confirmation

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  Digital Payments Preferred: To ensure safety and transparent accounting for both passengers and drivers, We accept online payments. Cash payments may be accepted only where explicitly agreed.
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  Dispatch Advance: A nominal booking advance is required to lock in your vehicle tier and dispatch a driver to your doorstep without surge pricing.

🔄 Refund & Cancellations

We understand that travel itineraries can change. Our cancellation policy balances flexibility for our riders with fair compensation for highway drivers who reserve their vehicles and travel to pickup coordinates.

1. Standard Cancellation Slabs

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  Free Cancellation (8+ Hours Prior): Bookings cancelled at least 8 hours before scheduled pickup are eligible for an instant 100% full refund of any advance deposit paid, with zero cancellation charges.
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  Moderate Cancellation (4 to 8 Hours Prior): Bookings cancelled between 4 and 8 hours prior to pickup incur a nominal cancellation fee of 20% of the advance deposit (or ₹500, whichever is lower) to cover dispatch administrative costs.
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  Late Cancellation (Less than 4 Hours Prior): Cancellations made within 4 hours of pickup, or cases where the vehicle has already arrived at the pickup coordinate, result in the forfeiture of the booking advance to compensate the driver for fuel and wasted transit time.

2. Operator Initiated Cancellations

In rare events such as severe natural calamities (landslides or flash floods on hill routes like Mussoorie/Dehradun), unexpected highway blockades, or mechanical breakdowns, Trasker Cabs reserves the right to cancel a ride. In such cases, we will immediately deploy a replacement vehicle or issue an unconditional 100% full refund.